99fb Terms and Conditions —
Transparent Service

1 General Terms and Acceptance

99fb is an online gaming platform intended for entertainment purposes only. By using this platform, you agree to the following terms and conditions and commit to abiding by all our policies.

Age & Eligibility Requirements

• 99fb is available to individuals aged 18 and above only.
• You must provide your real name, date of birth, and contact details when creating an account.
• It is your responsibility to verify whether online gaming is legal under the laws of your country.
• Providing a false age or identity will result in account closure, and funds may be forfeited.

2 Account Management and Security

Your 99fb account is entirely your responsibility. Keeping your password secure, monitoring your transactions, and reporting any suspicious activity are all your responsibility.

Account Security Responsibilities

• Keep your password strictly confidential and do not share it with anyone.
• Review every transaction and login regularly, and report any suspicious activity immediately.
• Keep your account recovery information (backup email, phone number) up to date.
• Enable two-factor authentication (2FA) for an extra layer of security.

Account Suspension and Closure

• You may temporarily suspend or permanently close your account at any time.
• 99fb may suspend an account and withhold funds if a rule violation is detected.
• All accumulated funds and bonuses are forfeited upon account closure.

3 Bonuses and Promotional Offers

99fb regularly runs exciting bonuses and promotions. Each bonus comes with specific terms that are clearly stated upfront. Please read and understand those terms fully before claiming any bonus.

General Bonus Terms

• Bonuses apply to new players or regular players within a specified period only.
• Each bonus comes with a wagering requirement (e.g., 3x or 5x) that must be fulfilled.
• Bonuses are automatically cancelled if wagering requirements are not met.
• To withdraw after claiming a bonus, you must first meet the wagering requirements.
• Some bonuses have an expiry date — they will expire if not used within the specified timeframe.

Reasons for Bonus Cancellation

• Multiple members of the same household claiming bonuses.
• Claiming bonuses through multiple accounts from the same IP address.
• Unusual betting patterns or inconsistent transactions.
• Attempting to withdraw without meeting the wagering requirements.

4 Payment, Deposit, and Withdrawal Policy

99fb supports multiple payment methods so players can transact with ease. All transactions are secure and encrypted, though certain conditions apply.

Deposit Conditions

• Deposits start from a minimum of BDT 50 and are accepted up to a maximum of BDT 500,000.
• Mobile banking, bank transfers, and e-wallets are all accepted payment methods.
• Deposits are reflected instantly or within a few minutes.
• Your account must be verified before you can make a deposit.
• Deposit limits can be declared in accordance with our Responsible Gaming policy.

Withdrawal Conditions

• Withdrawals are available from a minimum of BDT 100 up to a maximum of BDT 500,000.
• Withdrawal requests are typically processed within 15 minutes to 24 hours.
• Withdrawals must be made using the same method used for the original deposit.
• Your account must be fully verified before a withdrawal can be processed.
• Bonuses will be forfeited if you attempt to withdraw before meeting the wagering requirements.

5 Responsible Gaming and Safe Play Policy

99fb believes gaming should be entertainment — never a source of addiction. That is why we are committed to responsible gaming and have put multiple safeguards in place.

Responsible Gaming Tools

• Deposit Limit: Set your own daily, weekly, or monthly deposit limit.
• Self-Exclusion: Temporarily or permanently close your account whenever you need to.
• Reality Check: Receive periodic reminders about your play time and spending.
• Ethical Support: Find information on trusted organizations offering counseling for gaming addiction.

Protection of Underage Players

• No one under the age of 18 is permitted to register, and any such account will be closed upon detection.
• Parents or guardians can use parental control tools to monitor a child's account activity.
• You can block gaming sites on your device by installing blocking software.

6 Prohibited Activities and Consequences of Violations

To maintain a fair and safe environment, 99fb strictly prohibits certain activities. Any involvement in prohibited activities may result in permanent account closure and forfeiture of funds.

Strictly Prohibited Activities

• Opening or maintaining multiple accounts.
• Fraud, data hacking, or system abuse.
• Attempting manipulation or bonus abuse.
• Using or renting another player's account.
• Using bots or automated software to play games.
• Involvement in money laundering or suspicious transactions.

7 Privacy and Personal Data Protection

Your personal details and transaction information are kept completely confidential. 99fb uses the highest level of encryption and data protection protocols. Please refer to our Privacy Policy for full details.

Data Collection & Usage

• 99fb collects your name, address, email, and phone number for verification purposes.
• Transaction history and gaming activity are stored for security and regulatory purposes.
• Cookies and tracking technologies are used to improve the user experience.
• Your personal information is never shared with third parties without your consent.
• You can unsubscribe at any time if you no longer wish to receive marketing emails.

Data Protection Measures

• All transactions are secured with 256-bit SSL encryption.
• 99fb conducts regular security audits and assessments.
• Employees are bound by confidentiality agreements and receive data protection training.

8 Dispute Resolution and Customer Rights

If you have a complaint or dispute regarding any 99fb service, we are committed to reaching a prompt and fair resolution.

Complaint Process

• For any issues or complaints, email us at [email protected].
• You can reach us instantly via live chat.
• You will receive an initial response within 48 hours of a complaint being submitted.
• Dispute resolution may take up to 30 days.

External Arbitration

• If a dispute with 99fb cannot be resolved directly, you may refer the matter to a third-party mediator.
• Both parties are bound by the ruling of the designated international gaming arbitration body.
• Local court jurisdiction will apply in the event of any legal proceedings.